Frequently Asked Questions (FAQ):
If you didn't see an order confirmation page even though you clicked the last submit button, our server probably still received your order. This happens when communication back to your PC is interrupted following your order submission.
You can always go to your Order List page to see the status of your orders any time. If you still do not see your order and have not received an email confirmation, please contact us so we can assess the problem and confirm if we have received it or not. If you are a new customer, you will need to resubmit your order online to pass through our fraud detection measures for your protection and ours. For established customers, we may be able to take your order over the phone or you can fax your order to us.