Frequently Asked Questions (FAQ):
Sehi has warehouses all over the country. Typically availability is not an issue, however, sometimes there are popular products and/or manufacturer?s get behind on producing their items creating a back order. If you have placed an order for a severely back ordered item, we will contact you to let you know via email/phone. Generally back ordered products become available within a week?s time. You can always check availability on the site. Simply search for your item, click on the description to view the detail page and it will indicate if it is In-Stock! You can always Contact us to check immediate stock of an item anytime.
The Electronic Waste Recycling Act ("Act") became law in California on January 1, 2005. The primary objective of this law is to initiate a recycling program for computer products containing chemicals deemed hazardous to the environment. To fund this program, California requires retailers and e-tailers to collect, on the state's behalf, a fee for each product covered by this law. The fee is paid by the consumer at the time of purchase of the covered product. This fee will be remitted directly to the state by and only applies to orders shipped within/to California.
The types of products that we are required to collect this recycling fee include cathode ray tubes, cathode ray tube devices, flat panel screens, and other similar video display devices. The actual amount of the recycling fee will vary, based on the screen size of the product when measured diagonally, as follows (rates below effective January 1, 2013 forward):
- More than 4”, less than 15" measured diagonally -- $3.00
- Greater than or equal to 15" and less than 35" measured diagonally -- $4.00
- Greater than or equal to 35" measured diagonally -- $5.00
For more information concerning the scope and details of the Act, please refer to the California Integrated Waste Management Board's website at http://www.calrecycle.ca.gov or to the Department of Toxic Substances Control's website at http://www.dtsc.ca.gov/HazardousWaste/EWaste/index.cfm.
We do not currently ship internationally; we only deliver to locations within the United States. We also will not ship your product(s) to exporting companies that will forward it onto you in another country. Your order will be cancelled in this case.
A credit card charge can be declined due to an incorrectly-entered credit card number or expiration date, a daily limit, insufficient credit, mismatch of your billing/shipping address, or other reasons. If the information you submitted was correct, then the reason could be that your bank or credit card company simply did not authorize us to charge the card. Step 1: Please re-enter your credit card information and/or to update or change your payment method. You will then receive a 'real time' authorization for the charge of your credit card. Step 2: If your credit card is still declined, please contact your credit card company as soon as possible and let them know you placed an order with BuySehi.com, and find out why they would not authorize us to charge your card. After they have confirmed it is ok for us to re-authorize the payment, go back to step 1 and resubmit your order.
Our system charges your credit card automatically. We are given generalized explanations for declined orders. Please verify that you've given us the correct credit card number and expiration date. If you've already done so, please contact your credit card company or bank for information. If no resolution is reached within 5 business days, your order will be voided.
The most common information we ask for (depending on the nature of the call/email):
- Sales Order Number
- RMA number (if applicable)
- Your e-mail address (BuySehi.com ID -- only necessary if the above information is not known)
- Item #(s) or description of each item in question
Our Sehi staff are continually trained in order to better assist you with your purchasing decisions. You can contact us anytime for any questions you may have. If we cannot answer your question right away, we will contact the manufacturer for you with your question(s).
Our service technicians are certified to service many Hewlett Packard, Samsung, Xerox and Lenovo items. If you are within a 100 mile radius of our San Clemente, CA office or within a 50 mile radius of our Rochester Hills, MI office and have a product under a manufacturer?s on-site warranty that we are certified on, a Sehi technician will come to you and fix your product. If your product is out of warranty, you can submit a service ticket to receive a quote for service. You will be responsible for shipping your item to Sehi once we receive your service order. You can request a service quote anytime at Sehi and we will get you started!
If you are having issues with your product less than 30 days after purchase, many times we can authorize a return/replacement for you. Request a return and we will let you know if we can replace it
Sehi will keep you informed of your order via e-mail. Your tracking number will also be emailed to you once the item is shipped. You may also check our online order status page for live updates on your Order List. If there are any problems with your order, you will receive an email from us immediately.
Yes, if your account is set up for purchase orders we do accept phone, fax, email and snail mail orders. If you are sending a prepayment for your order, please be sure to contact Sehi prior to you sending any money. If placing your order via credit card, we can also take those orders via phone, fax, email or snail mail for established customers, however the information received must pass through our security measures we have in place to protect you from fraudulent purchases.
Sehi makes every attempt to ship your order same day depending on product availability and the time we receive your order. All orders that are in-stock are generally shipped within 24-hours of receiving your order.
If you didn't see an order confirmation page even though you clicked the last submit button, our server probably still received your order. This happens when communication back to your PC is interrupted following your order submission.
You can always go to your Order List page to see the status of your orders any time. If you still do not see your order and have not received an email confirmation, please contact us so we can assess the problem and confirm if we have received it or not. If you are a new customer, you will need to resubmit your order online to pass through our fraud detection measures for your protection and ours. For established customers, we may be able to take your order over the phone or you can fax your order to us.
Security is a top priority at Sehi. When you submit sensitive information via the website, your information is protected both online and offline.
When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. Sehi uses the most advanced form of SSL software available: 256-bit encryption by GeoTrust.
Access to all of our users' information is restricted. Only employees who need the information to perform a specific job are granted access to your personally identifiable information. If you wish to have your financial information removed at the time of your order, you may opt to have your financial information deleted from our records upon completion of your order. Otherwise, you may contact us to request that your information be deleted from our database. For future transactions, you will be required to re-enter your information.
All Sehi servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by firewall and password protection. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked data center. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas. Tape backups are not permitted to leave the premises without prior authorization.
Please go to My Order List to view all of your orders placed on this site. From here, you can confirm if you placed a duplicate order or not. If you see the duplicate order, please contact us as soon as possible to cancel it.
New orders are visible instantly. You will be able to tell immediately if you duplicated an order. We will void the order for you as long as it has not yet been shipped. If duplicate orders have been shipped, please contact Sehi?s Returns department so we can notify the shipping carrier and possibly turn around the shipment(s). You may also be instructed to refuse the shipment. You will be refunded in full when those items are returned to Sehi. A restocking fee may be applicable.
If an order is placed but the credit card is declined or the shipping address cannot be verified within 5 business days, the order is voided and cancelled. Emails are sent to the customer?s login email address any time there are issues processing the order. We will also attempt to contact you via telephone with any order questions.
If you contact us as soon as possible after placing the order, we might be able to make the change(s) you request. Items can be added to an order at any time. If you originally paid via credit card, you will either need to give us the card information again so we can charge the additional product(s) or you may be asked to place an additional order with the extra items (if applicable). If you are cancelling an item, we will credit back the item(s) plus tax (if any) within two business days as long as they have not shipped. Please be advised, all orders below $500 will incur a flat $6 shipping fee. If your order was over the $500 threshold when you placed it and any changes you make drops the total below $500, we will add the $6 shipping fee to your order.
If you contact us before your order(s) are processed, we can cancel your orders so you can place a single order for all the items you want. Most orders over $500 qualify for free shipping. Otherwise, generally shipping is a flat fee of $6.00 for orders below $500. There are some heavy items that do have additional shipping which Sehi will notify you of prior to shipping your order. If you would like any kind of expedited shipping (overnight, next day, 2nd day) additional shipping charges will apply. If you need additional services such as inside delivery, lift gate required, or any other specialized service, additional shipping may apply and you will be notified prior to your order being shipped.
We're sorry, but unfortunately, you will have to re-order online. Our internal system does not have the capability to reinstate voided or cancelled orders.
For your convenience, Sehi advertises current Manufacturer instant rebates on our website. These Promos we can forward onto you at the time of the sale. Manufacturer mail-in rebate offers are fulfilled by the manufacturer exclusively. The prices on our website do not include mail-in rebate savings. Use of these rebates is limited to any terms or conditions provided by the manufacturer. If you have any questions regarding a rebate's terms & conditions and/or how to redeem the rebate, please contact the manufacturer directly.
At times, manufacturer?s void the mail-in-rebate if combined with any other promotions i.e. instant rebates, educational discount, etc. If you intend to redeem a mail-in rebate, be sure to check with us prior to your purchase to ensure the pricing you are being given will not disqualify you from that rebate.
You can edit your email address and password at anytime by going to the Account Edit page.
You will need to know your current password in order to make any changes.
Sehi cannot verbally give anyone any information regarding their account over the phone. If you have forgotten your password, use the Forgot Password link. Only the person receiving emails at the registered email address will be able to complete the Forgot Password process.